Frequently Asked Questions

Can I buy from you online?

We are a small, independent brick-and-mortar retail store and currently do not have an online store. Our website is currently set up to help people locate us and have a glimpse at the products that we offer.

Do you ship?

Yes! We ship by USPS, UPS and FedEx. We can ship your order to virtually any address within the United States. Please call the store with any questions. Final shipping charges are calculated n value and weight and zip code.

What is your return/refund policy?

Unused merchandise or merchandise received damaged may be returned within 30 days of receipt. A phone authorization number is required and must accompany the return.

Ship the returning item with it’s original warranty and packaging to:
Casco Bay Cutlery & Kitchenware
Attn: Returns
5 Depot Street, Suite 11
Freeport, ME 04032

Shipping charges are the responsibility of the customer and it is highly recommended that returned parcels are insured with either UPS or USPS.

Credit is given upon receipt of the returned product for the purchase price of the product only and is given according to the original method of payment. There may be up to a 7% restocking fee on specific items that are not standard stock for us and has been specifically ordered for you.

In most cases, if a product is defective after 30 days, the manufacturer prefers to service the customer directly.

Do you engrave?

Our engraving service is currently not available.

Do you gift wrap?

Yes! Free gift wrapping is available on any of our products. We use a plain paper with a seasonably appropriate bow. Small gift cards are available for your personal message.